Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Hailsham | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data. This policy explains how Pharmacy Weight Loss Hailsham collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Hailsham is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Hailsham and across the UK. We act as the Data Controller for any personal information you provide to us.

2. Data We Collect

We collect personal information necessary to provide safe and effective pharmacy services. This includes:

• Identity data: full name, date of birth, gender
• Contact data: email address, phone number, delivery address
• Health data: medical history, current medications, weight, BMI, and other clinical information required to assess suitability for weight loss treatment
• Payment data: billing information processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data to:

• Assess your suitability for weight loss treatments and issue prescriptions where appropriate
• Dispense and deliver your medication, with a standard delivery time of 1 working day once approved by our pharmacist
• Maintain accurate clinical records as required by pharmacy regulations
• Communicate with you regarding your treatment, orders, and account
• Comply with our legal and regulatory obligations as a GPhC-registered pharmacy
• Improve the safety and quality of our services

Our lawful bases for processing are: performance of a contract, compliance with legal obligations, and for health data, the provision of healthcare and treatment by a regulated health professional.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies we use include:

• Essential cookies: required for the website and checkout process to operate
• Analytics cookies: help us understand how visitors use our site so we can make improvements
• Preference cookies: remember your settings and choices

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use the website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only where necessary with:

• Prescribing clinicians and healthcare professionals involved in your care
• Delivery providers to fulfil your medication order
• Payment processors to handle transactions securely
• IT and platform providers who support our website and clinical systems under strict data processing agreements
• Regulatory bodies such as the GPhC, NHS, or law enforcement where we are legally required to do so

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain clinical and personal records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance, or longer where required by law. Payment data is retained only as long as necessary for accounting and legal purposes.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems within the UK.

8. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, please contact us directly using the details below.

9. Contact Us

If you have any questions, concerns, or data-related requests, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

This policy may be updated from time to time. The latest version will always be available on our website.